> ## Documentation Index
> Fetch the complete documentation index at: https://docs.textql.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Help

> Need help with TextQL? Here's how to get support.

## Ask Ana

Ana knows what she can and can't do. If something isn't working the way you expect, try asking her directly in your chat on [app.textql.com](https://app.textql.com) — you can ask questions like "why did this query fail?" or "can you do X?" and she'll walk you through what's going on. It's the fastest way to debug.

## Check the FAQ

Most common questions are already answered in our [Frequently Asked Questions](/core/how-it-works/faq). Start there — it's the fastest way to get unblocked.

## Submit a Ticket In-App

Click the **?** button in the bottom-right corner of [app.textql.com](https://app.textql.com). Describe your issue and submit — our engineering team gets notified immediately. You can attach screenshots and a `.har` file in the same form.

<Tip>
  **Bugs reported with a HAR file get resolved faster.** A network trace shows the exact request that failed — its status, timing, headers, and payload — so our engineers can pinpoint the failure instead of inferring it from a description and trying to reproduce it blind. For loading, timeout, and network errors it is often the difference between a fix and a round of follow-up questions.

  See [how to record and send one](/core/get-started/har-file). Uploading through the in-app **?** form strips the standard credential headers and parsed cookie arrays — but not tokens in non-standard headers, URLs, request bodies, or response bodies. **Review the file before you upload it.**
</Tip>

## Ask in Slack

If your team has a shared Slack channel with TextQL, drop your question there. You can also tag **@Ana Support** to open a support ticket directly from the channel.

<Tip>
  Don't have a shared Slack channel yet? Reach out to your TextQL account manager or email [support@textql.com](mailto:support@textql.com) to get one set up.
</Tip>

## Email Us

Reach out anytime at [support@textql.com](mailto:support@textql.com).

***

## Send Us a HAR File

For anything that looks like a loading, timeout, or network failure, a HAR file — a recording of every network request your browser made — usually tells us exactly which request broke and why.

See [Send Us a HAR File](/core/get-started/har-file) for how to record one, how to strip credentials out of it first, and where to send it.

***

## Tips for Faster Resolution

* Clearly describe the issue when opening a ticket.
* Include screenshots or error messages when available.
* Provide the chat URL where the error occurred, if applicable.
* Attach a [HAR file](/core/get-started/har-file) for anything that looks like a loading, timeout, or network failure.