Ask Ana
Ana knows what she can and can’t do. If something isn’t working the way you expect, try asking her directly in your chat on app.textql.com — you can ask questions like “why did this query fail?” or “can you do X?” and she’ll walk you through what’s going on. It’s the fastest way to debug.Check the FAQ
Most common questions are already answered in our Frequently Asked Questions. Start there — it’s the fastest way to get unblocked.Submit a Ticket In-App
Click the ? button in the bottom-right corner of app.textql.com. Describe your issue and submit — our engineering team gets notified immediately.Ask in Slack
If your team has a shared Slack channel with TextQL, drop your question there. You can also tag @Ana Support to open a support ticket directly from the channel.Email Us
Reach out anytime at support@textql.com.Tips for Faster Resolution
- Clearly describe the issue when opening a ticket.
- Include screenshots or error messages when available.
- Provide the chat URL where the error occurred, if applicable.